What Should I Do If I Need a Refund from Volaris?

If you need a refund from Volaris, it’s important to know the airline’s policies and your rights as a passenger. Volaris offers refunds or travel credits depending on the type of ticket you purchased and the reason for cancellation. For involuntary cancellations, such as those initiated by the airline due to operational reasons, you are generally entitled to a full refund or the option to rebook. For voluntary cancellations, your refund eligibility depends on the fare class—flexible fares often allow for refunds, while non-refundable tickets typically only offer travel credits. To start the refund process, visit the Volaris website and log into your account.

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