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While Xfinity has many strengths, it also faces challenges. Customer complaints about service outages, high prices, and inconsistent customer support have tarnished the brand’s reputation in certain areas. Some users also express frustration with the data caps imposed on internet usage, particularly in households with heavy internet consumption. Additionally, Xfinity’s dominance in certain markets has led to concerns about lack of competition, potentially leading to higher prices and fewer alternatives for customers. Despite these challenges, Xfinity continues to improve its services and address customer concerns.

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