¿Cómo hablar con un agente de Frontier Airlines?
October 15, 2024 ⚊ 1 Min read ⚊ Views 15 ⚊ TRAVEL
The solution integrates real-time translation and conversational AI tools with an Avaya Experience Platform contact center core. Speech-to-text and text-to-speech AI technology are paired with multiple translation engines and custom dictionaries to create real-time voice translation, eliminating language barriers between agents and customers. “The open APIs present in Avaya Experience Platform enabled us to integrate what we call the Transcom Translation framework. This means that, when deployed, the solution is seamlessly integrated into core business, customer experience, and operational quality assurance processes.
Tags: Frontier Airlines
