20 Incident Management Tools in IT Service Management

January 23, 2024 ⚊ 1 Min read ⚊ Views 45 ⚊ BLOG

An incident management tool is essentially a bug-tracking tool. However, Incident management tools aren’t limited to only bugs, as incidents may also be perceived problems or anomalies that are not necessarily defects. An incident management platform needs to be able to interact with email-sending solutions, RMMs, PSAs, monitoring tools, and Internet of Things sensors.

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