Agent Assist – AI in Customer Service – Gupshup

Customers hear this all the time, and it can frustrate them easily. Simple requests, like wanting to book a table at a restaurant or track an order, can be handled quickly with conversational AI chatbots. Yet, customers are still stuck in that same musical loop of endlessly waiting to talk to a human agent. It’s frustrating for customers and the agents as well, and it makes you wonder if there’s a better way.

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