How Cloud Telephony is Transforming Customer Service across Industries

November 1, 2024 ⚊ 1 Min read ⚊ Views 10 ⚊ TECHNOLOGY

Cloud telephony refers to usincloud-based communication services to manage phone systems. Cloud telephony operates over the internet. It enables businesses to handle multiple channels like voice calls, SMS, and social media in one platform.This helps businesses enhance customer interactions and improve operational efficiency. From healthcare to retail, companies are using cloud telephony to update communication and boost customer satisfaction.

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Tags: Cloud telephony