Virtual Phone Numbers: The Key to Enhancing Customer Engagement in the Omnichannel Era

November 1, 2024 ⚊ 1 Min read ⚊ Views 12 ⚊ TECHNOLOGY

Cloud telephony refers to using cloud-based communication services to manage phone systems. Cloud telephony operates over the internet. It enables businesses to handle multiple channels like voice calls, SMS, and social media in one platform. This helps businesses enhance customer interactions and improve operational efficiency. From healthcare to retail, companies are using cloud telephony to update communication and boost customer satisfaction.

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Tags: Cloud telephony