Businesses are interested in modern technologies that can help them improve client communication and enable them to connect with clients better. The pandemic sped up this requirement as people needed quick connectivity with businesses- banking, insurance, and most importantly, hospitals and medical suppliers. People must contact the government to get clarity on vaccinations, authorised centers, and much more to survive the pandemic.
Source: https://www.tellaartoislesavoir.com/2022/12/what-role-was-played-by-virtual-numbers.html